Booking & Cancellation Policy

The Taxi Company thetaxicompanyness@gmail.com

Booking & Cancellation Policy

 

1. Tour Pricing & Duration

Standard Tour Rate: All private tours are priced at a flat rate of £550 per vehicle (not per person).

Duration: Each tour lasts for 6 hours, starting from your agreed collection time at the Port of Invergordon (or your specified local pick-up point).

Overtime: Should you wish to extend your tour beyond the 6-hour duration, additional time may be available at the driver’s discretion at a rate of £[Insert Hourly Rate, e.g., 85] per hour, payable on the day.

What’s Included: Private vehicle hire, fuel, driver/guide services, and local taxes. Entry fees to castles, distilleries, or attractions, as well as food and drink, are not included unless explicitly stated in writing.

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2. Booking & Deposit

To secure your tour date, a non-refundable deposit of £100 is required at the time of booking.

Your booking is not confirmed until the £100 deposit has cleared and you have received a written booking confirmation from Invergordon Taxi.

Balance Payment: The remaining balance of £450 is payable in cash (GBP) or by card to your driver on the day of the tour OR via bank transfer/payment link 14 days prior to your arrival

 

3. Cancellations by You (The Customer)

Deposit: The initial £100 deposit is strictly non-refundable under all circumstances, as it covers administrative costs and reserves the vehicle exclusively for your party.

Cancellations made more than 14 days before the tour: No further balance is due.

No-Shows: Failure to meet your driver within [30 minutes] of the agreed collection time without prior contact will be treated as a no-show, and the full tour fee will apply.

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4. Cruise Ship Delays & Missed Port Calls

We actively monitor ship arrival times at the Port of Invergordon. If your ship is delayed docking, your 6-hour tour clock will adjust to your actual arrival time wherever possible, at no extra charge.

If your cruise ship is unable to dock at Invergordon due to bad weather or itinerary changes, your £100 deposit remains non-refundable (as per standard travel insurance claims—we will gladly provide a formal cancellation receipt so you can claim this back through your cruise or travel insurance provider).

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5. Cancellations by Invergordon Taxi

In the unlikely event that we must cancel your tour due to severe weather, vehicle breakdown, or unforeseen emergencies, we will first attempt to arrange a comparable replacement vehicle and driver. If we cannot fulfill the booking, you will receive a 100% refund, including your £100 deposit.